Turismo
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Navegando Turismo por Autor "Ferreira, Victor Henrique Moreira"
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Monografia Acesso aberto Acessibilidade na hotelaria proposta de adaptação de UHs e dependências para o pleno atendimento de pessoas portadoras de necessidades especiais: um estudo de caso no Porto Ingleses Hotel(2007) Lagranha, Fernando WürthThis final work of the present course had as aim to justify and give a subsidy to the accomplishment of a proposal for a change at Porto Ingleses Hotel. It consists of adapting definite areas of the hotel to welcome the desability people searching to offert a complete lodging structure with high quality and no restriction. The tourism supplies, specialy the hotel administration, are responsible for specific and essential services for tourists and are meant to guarantee complete satisfaction of all their needs. Yet, there is a fragment of the population who little enjoys the benefits of tourism inspite of having the rights supported by laws, the people with disabilities, here called as carriers of special needs. In such case, this monograph looks for the adaptation of a kind of lodging in the city of Florianópolis as a mean to increase the supplay for lodging equipment of accesibility for these people who are potential clients of this new social tourism segment.Monografia Acesso aberto Proposta de criação de um site comercial turístico(2007) Rodrigues, Clara AlvesThe following paper aims at creating a commercial tourist website – e-commerce. This site called ‘Eleve seus sentidos’ (lift your feelings) aims at presenting an innovative service to the coastal region of Santa Catarina as means of providing an ‘experience guide’ to a group of customers who demand high quality service and know exactly what they are looking for. The project aims at developing the tourism acitivity in the region in a more organized manner, through personalized and specialized services. This would take place by co-ordinatinatng with service providers which thrive for excellence in customer satisfaction and in the training of its internal employees. E-commerce is a very practical tool, which can bring together value for money in the tourist acitivities in the region and also allows the expansion of its reach to an international level through its capacity of ready and immediate distribution, contributing to a reduction in seasonal demand and also by offering opportunities to recent university graduates and tourism workers to receive fair wages in the industry. Finally, the paper will show how ‘Eleve seus sentidos’ works in further details in order to achieve its objectives.Monografia Acesso aberto Proposta de implantação de uma cafeteria no bairro Itacorubi em Florianópolis, através de um plano de negócios(2007) Mota, Dayana Romeiro; Souza, Eduardo Rutz deThis research analyzes all the aspects that concern a business opening and its viability that would be impossible without a previous planning. Due to its characteristics of a food establishment – a coffee-shop, it is indispensable to find it in the beginning of our civilization and in its evolution throughout the centuries and in its influence between the human relations and gastronomy. Researches were made about the gastronomic background in Brazil, the coffee cultivation, its oddities, the existence of qualified professionals in the area and the latest facts in coffee business. With the suggested founding, will be possible to explain the reasons that took us to choose this theme and analyze safely the opening of the enterprise, considering the customer’s profile (needs and wishes) and rivalry, until it is possible to define goals and marketing strategies that lead to a successful business. By costs estimation, development of tags and other items that might arise other expenses to the coffee shop opening and operation, such as taxes, workers´ wages, supplies, purchasing, furniture damaging, kitchenware and equipment. With these data, a new and detailed financial plan was made, which helped to new annual and monthly projections, bringing a real point of view over the possibility of the business opening.Monografia Acesso aberto Proposta de organização de uma cooperativa para prestar serviços hoteleiros em Florianópolis(2007) Moraes, Charles BatistaThis paper presents the idea of a Cooperative of Hotel Services (Cooperhotel – SC). The cooperative aims at inserting into society the cooperative thought in view the development of the human being, promotion of equal rights, social justice, professional training and social development and at the same time eliminating the middle man person in obtaining resources and distributing them in a balanced way. This paper intends in showing that a cooperative of hotel services may be an opportunity for newly graduated people in the tourism area, besides professional in the hotel area, acquiring fair remuneration for their profession. A theoretical basis was also prepared to show some characteristics, types and models of cooperatives, as well as legislation involved regarding cooperatives. Details regarding functioning, objectives, training and education of cooperatives were also shown thus ensuring better understanding of the cooperative task as a whole.Monografia Acesso aberto Serviços de hotelaria hospitalar: uma abordagem prática para implantação(2007) Erhart, Andréia Cirila; Bohrer, Juliana de OliveiraThis paper approaches the importance of the implementation of hospitality in health institutions. The need for implementation results from new demands by patients, who do no longer look only for well-known doctors or latest generation equipment to treat diseases – they also look and demand good care, kindness, attention, and promptness by the entire team, that is, a humanized hospital care. Hospitality services adapted to the hospital reality were adapted and implementation actions were presented for awareness of all staff and management about the importance of fulfilling their tasks focusing on humanization, hospitality as well as quality in services resulting in proper assignment of tasks in all sectors. Therefore, besides development of sectors there is improvement in the quality of life for both external and internal clients. This paper also approaches brief considerations about hospitality in the world and in Brazil; ideas about hospitality in hospitals; existing comparison between classical hospitality and hospital hospitality.Monografia Acesso aberto Turismo de eventos em Florianópolis : um estudo de caso do centro de eventos - CENTROSUL Florianópolis - SC(2007) Tosetto, Alexandre Dunker; Filgueiras, Paula BuffaraThis paper aims at analyzing the development of events tourism in Florianópolis, through the case study of Florianópolis Convention Centre (CENTROSUL). Tourism in Florianópolis used to be seasonal, with greater number of visitors during the high season (December and January). With the view, however, in promoting tourism throughout the year and thus generate other economical alternatives, Florianópolis reverted to the events of tourism. Under this scope, CENTROSUL was opened in 1998, a new and large space to hold events. Resulting from a private initiative, CENTROSUL serves nowadays as a reference, as it has multi functional spaces, allowing for small meetings to take place and also events holding up to 17 thousand people. In this paper, in order to fulfill its aims, a theoretical support was built from the tourism history referential in Florianópolis, in Santa Catarina, in Brazil and from the world, showing the main elements contributing towards the development of the activity. For better understanding about tourism, events and tourism events concepts, this paper highlighted kinds and classification of existing events, separated them, and with the aid of bibliography, the terms events tourism and events in tourism were explained. For the case study of CENTROSUL, an interview with a previously elaborated questionnaire was used, as well as the use of researched data from bibliographic references on the subject and other information available at the institution’s internet site.