Ciência da Computação
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Navegando Ciência da Computação por Assunto "AIML"
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Artigo Científico Acesso aberto Akira: um ChatterBot para empresas de telemática(2017) Medeiros Jr., Wilson Souza; Pires, Ismael LaurentinoThis article presents the development of a ChatterBot called AKIRA, an intelligent conversation system that seeks to simulate a human interlocutor through text messaging. In order to improve the treatment of intention between the user and the bot, an organization model of the AIML knowledge base was created, providing a more natural experience between both. In this way, it was possible to assist in customer service in a telematics company, performing the initial service, solving 68,33% of the simple problems and answering doubts.