Redesenho da interface para aplicativo móvel de atendimento de urgências médicas do SAMU Chamar 192
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Arquivos
Data
2022-12-01
Tipo de documento
Monografia
Título da Revista
ISSN da Revista
Título de Volume
Área do conhecimento
Ciências Sociais Aplicadas
Modalidade de acesso
Acesso aberto
Editora
Autores
Kansao, Joseph Nabil
Orientador
Calza, Marlon Uliana
Coorientador
Resumo
Enxergar novas possibilidades de evolução na forma de acionamento do atendimento de urgências médicas do SAMU através da tecnologia disponível nos aplicativos móveis pode facilitar e agilizar o salvamento de mais vidas. Tendo isso em vista o presente projeto visa o redesenho da interface visual do aplicativo do SAMU Chamar 192, além da realização de melhorias de usabilidade aliadas ao entendimento das necessidades dos usuários, contribuindo para o melhor uso do aplicativo, assim como para a diminuição da carga cognitiva de aprendizado do usuário. A metodologia híbrida gerada no projeto contempla a estrutura de processos do método Double Diamond (2015), com o uso das ferramentas do Design Thinking (2009), sendo também complementada com técnicas presentes no livro Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions (2012). Como resultado foi obtido um protótipo navegável aplicado ao novo estilo da interface visual, com a implementação de melhorias de usabilidade, assim como a adição de 15 novas funcionalidades com base nas necessidades dos usuários. As novas funcionalidades estão relacionadas ao cadastro de contato de parente ou responsável, chamada de vídeo, status do atendimento, tempo médio de atendimento pela central e a localização da ambulância em tempo real.
Seeing new possibilities for evolution in the way of activating SAMU medical emergencies through the technology available in mobile applications can facilitate and speed up the saving of more lives. With that in mind, the present project aims to redesign the visual interface of the SAMU Chamar 192 application, in addition to making usability improvements combined with the understanding of user needs, contributing to better use of the application, as well as to reducing the load user's cognitive learning. The hybrid methodology generated in the project contemplates the process structure of the Double Diamond method (2015), with the use of Design Thinking tools (2009), and is also complemented with techniques present in the book Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions (2012). As a result, a navigable prototype was obtained, applied to the new style of the visual interface, with the implementation of usability improvements, as well as the addition of 15 new features based on user needs. The new functionalities are related to the contact record of a relative or guardian, video call, service status, average service time by the center and the location of the ambulance in real time.
Seeing new possibilities for evolution in the way of activating SAMU medical emergencies through the technology available in mobile applications can facilitate and speed up the saving of more lives. With that in mind, the present project aims to redesign the visual interface of the SAMU Chamar 192 application, in addition to making usability improvements combined with the understanding of user needs, contributing to better use of the application, as well as to reducing the load user's cognitive learning. The hybrid methodology generated in the project contemplates the process structure of the Double Diamond method (2015), with the use of Design Thinking tools (2009), and is also complemented with techniques present in the book Universal Methods of Design: 100 Ways to Research Complex Problems, Develop Innovative Ideas, and Design Effective Solutions (2012). As a result, a navigable prototype was obtained, applied to the new style of the visual interface, with the implementation of usability improvements, as well as the addition of 15 new features based on user needs. The new functionalities are related to the contact record of a relative or guardian, video call, service status, average service time by the center and the location of the ambulance in real time.
Palavras-chave
Aplicativo, Atendimento de urgências médicas, Experiência do usuário, Interface visual