TCC de Graduação e Especialização
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Navegando TCC de Graduação e Especialização por Autor "Aguiar, Ana Regina Dutra"
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Plano de Negócio Acesso aberto Modelagem de processos aplicada à área de atendimento de uma clínica de micropigmentação.(2020) Stadler, Bernardo BarichelloThis study applies to the creation of a process modeling proposal applied to the customer service sector, of a micropigmentation clinic, which is in the planning phase, using the bpmn methodology. Methodologically, applied, qualitative and descriptive research was used, in addition to a case study. In data collection, bibliographic research, documentary research, oral interviews with the clinic owner and participant observation were carried out. As it is a proposal for a clinic that does not yet exist physically, the following opportunities have been reported: market in attendance, high profit margin and quality professional. Based on that, a flowchart is presented, with a proposal for modeling processes applied to the cynic's clients' service, aiming at having greater efficiency in this area, to be done a satisfactory job to the client, thus guaranteeing their loyalty. Keywords: Administration. BPMN. Process modeling. Micropigmentation clinic. Customer service.