Turismo
URI Permanente para esta coleção
Navegar
Navegando Turismo por Assunto "Serviços"
Agora exibindo 1 - 2 de 2
Resultados por página
Opções de Ordenação
Monografia Acesso aberto Serviços & atendimento: uma reflexão a partir de situações vivenciadas na área de gastronomia(2007) Schreiner, CristianeIn front of the diversity of services and attending and, your importance in the gastronomy area, the present study have as the objective situate the reader about this segment, possibility a reflection of how and, for who are usefulness the services and attending. Ready to occur we bring life cases, to bring near her at the theoretical references, with de objective of: to identify important aspects of the services and attending for professionals and clients, to sharpen process characteristics of attending, to relate the hygiene as the value develop and to define the paper of the administration in front at the segment. For that all people will had conditions of the reflect about the that exist and the that will be exist in the present gastronomic market.Monografia Acesso aberto Serviços de hotelaria hospitalar: uma abordagem prática para implantação(2007) Erhart, Andréia Cirila; Bohrer, Juliana de OliveiraThis paper approaches the importance of the implementation of hospitality in health institutions. The need for implementation results from new demands by patients, who do no longer look only for well-known doctors or latest generation equipment to treat diseases – they also look and demand good care, kindness, attention, and promptness by the entire team, that is, a humanized hospital care. Hospitality services adapted to the hospital reality were adapted and implementation actions were presented for awareness of all staff and management about the importance of fulfilling their tasks focusing on humanization, hospitality as well as quality in services resulting in proper assignment of tasks in all sectors. Therefore, besides development of sectors there is improvement in the quality of life for both external and internal clients. This paper also approaches brief considerations about hospitality in the world and in Brazil; ideas about hospitality in hospitals; existing comparison between classical hospitality and hospital hospitality.