Sistemas de business intelligence como auxilio à acompanhamento das métricas do Balanced Scorecard
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Arquivos
Data
2015
Tipo de documento
Monografia
Título da Revista
ISSN da Revista
Título de Volume
Área do conhecimento
Ciências Exatas e da Terra
Modalidade de acesso
Acesso aberto
Editora
Autores
Silva, Marcelo da
Orientador
Morales, Aran Bey Tcholakian
Coorientador
Resumo
A estratégia de uma organização descreve como ela pretende criar valor para seus acionistas, clientes e cidadãos, utilização de sistemas de medição de desempenho, aliado com sistema de gestão e sistemas de comunicação do tipo do Balanced Scorecard(BSC), permitem modificar toda a estrutura de uma organização e a forma como ela encara os desafios da sua própria estratégia. O Balanced Scorecard permite que a organização consiga visualizar toda a estratégia da organização traduzida pelas medidas definidas e aplicadas as perspectivas do Balanced Scorecard, isto é nas perspectivas de cliente, processos internos, aprendizagem e crescimento e medidas financeiras, compreendendo quais os objetivos e metas a serem atingidas, entendendo quais são os objetivos a serem alcançados na perspectiva financeira, cliente, processos internos e de aprendizagem e crescimento. A combinação dos sistemas de medição de desempenho com os sistemas de análise de dados, tipo os sistemas de Business Intelligence, coloca um poder de fogo nas mãos dos gestores que podem usufruir de um sistema de medição e gestão que é o Balanced Scorecard com todo o poder de visualização e análise de dados das ferramentas de Business Intelligence, podendo percorrer os dados armazenados no Data Warehouse por diversas dimensões, facilitando assim todo o processo de tomada de decisão. Neste trabalho são demonstrados a análise de dados do plano nacional de educação, através de base de dados no INEP, aplicando analise referente as metas do plano nacional de educação e demonstrando através de gráficos e Dashboards a viabilidade de utilização de sistemas de Business Intelligence para acompanhamento de metas definidas para um Balanced Scorecard
The strategy of an organization describes how it intends to create value for its shareholders, customers and citizens, use of performance measurement systems, combined with the management system and communication systems of the type of the Balanced Scorecard (BSC), allow you to modify the whole structure an organization and how it faces the challenges of its own strategy. The Balanced Scorecard enables the organization can view the entire organization's strategy translated by defined measures and implemented the Balanced Scorecard perspectives, the customer perspective, internal processes, learning and growth and financial measures, understanding what the objectives and goals be achieved by understanding what the objectives to be achieved in the financial perspective, customer, internal processes and learning and growth. The combination of performance measurement systems with data analysis systems, the type of Business Intelligence systems, puts a firepower in the hands of managers who can take advantage of a measurement and management system that is the Balanced Scorecard with all power of visualization and analysis of data from business intelligence tools and can scroll through the data stored in the data warehouse for several dimensions, thereby facilitating the entire decision-making process. This work demonstrated the national level data analysis of education through database in INEP, applying analysis concerning the national education plan goals and demonstrating through graphs and dashboards the feasibility of use of business intelligence systems for monitoring targets set for a Balanced Scorecard.
The strategy of an organization describes how it intends to create value for its shareholders, customers and citizens, use of performance measurement systems, combined with the management system and communication systems of the type of the Balanced Scorecard (BSC), allow you to modify the whole structure an organization and how it faces the challenges of its own strategy. The Balanced Scorecard enables the organization can view the entire organization's strategy translated by defined measures and implemented the Balanced Scorecard perspectives, the customer perspective, internal processes, learning and growth and financial measures, understanding what the objectives and goals be achieved by understanding what the objectives to be achieved in the financial perspective, customer, internal processes and learning and growth. The combination of performance measurement systems with data analysis systems, the type of Business Intelligence systems, puts a firepower in the hands of managers who can take advantage of a measurement and management system that is the Balanced Scorecard with all power of visualization and analysis of data from business intelligence tools and can scroll through the data stored in the data warehouse for several dimensions, thereby facilitating the entire decision-making process. This work demonstrated the national level data analysis of education through database in INEP, applying analysis concerning the national education plan goals and demonstrating through graphs and dashboards the feasibility of use of business intelligence systems for monitoring targets set for a Balanced Scorecard.
Palavras-chave
Software - Desenvolvimento, Sistemas de informação gerencial, Espionagem industrial, Armazenamento de dados