Análise da necessidade de implantação de estoque de peças de reposição: um estudo de caso de uma empresa representante de equipamentos da indústria de rações
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Data
2022-12-19
Tipo de documento
Monografia
Título da Revista
ISSN da Revista
Título de Volume
Área do conhecimento
Engenharias
Modalidade de acesso
Acesso aberto
Editora
Autores
Paula, Jesiel da Silva de
Orientador
Ackermann, Andres Eberhard Friedl
Coorientador
Resumo
Frente aos desafios de fornecimento de partes e peças de fabricantes estrangeiros, muitas empresas representantes são penalizadas pelo fator tempo no quesito importação destes itens, que em muitas vezes tem seus prazos de entrega e credibilidade afetados junto aos seus clientes. Oportunizado por este tema, o presente estudo de caso teve o objetivo de identificar, analisar e propor melhorias para a resolução deste problema, através da aplicação de ferramentas da qualidade, como Histograma, Diagrama de Ishikawa ou Diagrama de Causa e Efeito e Fluxograma, bem como também foram utilizados o Método 5W2H e o ciclo PDCA. Também, foram aplicados os fundamentos da Gestão da Cadeia de Suprimentos e da Qualidade, observando-se tratar de atendimento comercial voltado a satisfação dos clientes. A presente pesquisa realizada foi classificada como um estudo de caso qualitativo empírico e exploratório. Utilizando como base dados coletados na empresa estudada com foco em um setor específico durante o ano de 2021, onde foram possíveis as compreensões dos processos que envolveram as causas objeto de proposição de melhoria. Como resultado, entende-se a necessidade de implantação de estoque de itens no Brasil, para que atenda o nível de estoque suficiente em função do tempo, que pelo volume de vendas, identifica-se que deve haver um plano de ressuprimento do estoque aplicado para definição de criticidade, volume de ressuprimento e orientação de níveis de estoque. Com isso, a empresa estudada terá ganhos significativos no aumento da credibilidade e otimização de atendimento de suas vendas, proporcionando maior nível de atendimento e gerando maior nível de satisfação dos clientes, que podem trazer elevação no volume de vendas. Além disso, haverá ganhos operacionais, melhora na imagem da empresa, maior capacidade de atendimento e com melhores recursos de atendimento existem possibilidades de novas estratégias de mercado.
Faced with the challenges of supplying parts and pieces from foreign manufacturers, many representative companies are penalized by the time factor when importing these items, which often has their delivery times and credibility affected with their customers. Opportunized by this theme, the present case study aimed to identify, analyze and propose improvements for the resolution of this problem, through the application of quality tools, such as Histogram, Ishikawa Diagram or Cause and Effect Diagram and Flowchart, as well as well as the 5W2H Method and the PDCA cycle. Also, the fundamentals of Supply Chain and Quality Management were applied, observing that it is a commercial service aimed at customer satisfaction. The present research was classified as an empirical and exploratory qualitative case study. Using as a basis data collected in the company studied with a focus on a specific sector during the year 2021, where it was possible to understand the processes that involved the causes that were the object of the proposal for improvement. As a result, it is understood the need to implement a stock of items in Brazil, so that it meets the sufficient stock level in terms of time, which, based on the sales volume, identifies that there must be a stock resupply plan applied to definition of criticality, resupply volume and orientation of stock levels. With this, the studied company will have significant gains in increasing credibility and optimization of its sales service, providing a higher level of service and generating a higher level of customer satisfaction, which can lead to an increase in sales volume. In addition, there will be operational gains, an improvement in the company's image, greater service capacity and with better service resources there are possibilities for new market strategies.
Faced with the challenges of supplying parts and pieces from foreign manufacturers, many representative companies are penalized by the time factor when importing these items, which often has their delivery times and credibility affected with their customers. Opportunized by this theme, the present case study aimed to identify, analyze and propose improvements for the resolution of this problem, through the application of quality tools, such as Histogram, Ishikawa Diagram or Cause and Effect Diagram and Flowchart, as well as well as the 5W2H Method and the PDCA cycle. Also, the fundamentals of Supply Chain and Quality Management were applied, observing that it is a commercial service aimed at customer satisfaction. The present research was classified as an empirical and exploratory qualitative case study. Using as a basis data collected in the company studied with a focus on a specific sector during the year 2021, where it was possible to understand the processes that involved the causes that were the object of the proposal for improvement. As a result, it is understood the need to implement a stock of items in Brazil, so that it meets the sufficient stock level in terms of time, which, based on the sales volume, identifies that there must be a stock resupply plan applied to definition of criticality, resupply volume and orientation of stock levels. With this, the studied company will have significant gains in increasing credibility and optimization of its sales service, providing a higher level of service and generating a higher level of customer satisfaction, which can lead to an increase in sales volume. In addition, there will be operational gains, an improvement in the company's image, greater service capacity and with better service resources there are possibilities for new market strategies.
Palavras-chave
Gestão da Cadeia de Suprimentos, Qualidade, Ferramentas da Qualidade, Método 5W2H, Ciclo PDCA, Melhoria Contínua, Comercial Pós-Vendas, Implantação de Estoques, Níveis de Atendimento, Ressuprimento de Estoques