Aplicação de metodologias ágeis em serviços: gestão de condomínios por síndico profissional
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Data
2022-12-08
Tipo de documento
Estudo de Caso
Título da Revista
ISSN da Revista
Título de Volume
Área do conhecimento
Ciências Exatas e da Terra
Modalidade de acesso
Acesso aberto
Editora
Autores
Martorell, Augusto Bayer
Orientador
Ceci, Flávio
Coorientador
Resumo
O tema da presente monografia se refere à aplicação do Pensamento Lean e de metodologias ágeis em empresa de gestão condomínios edilícios realizada por síndico profissional. Para que a administração dessa natureza tenha bom desempenho e transparência é fundamental o uso de conceitos e ferramentas que possam viabilizar melhorias nas ações do dia a dia, como o pagamento de despesas, a prestação de contas, o acompanhamento de obras, contratos, serviços e funcionários, o atendimento às solicitações dos moradores e os devidos retornos, possibilidade de controle, que proporcionem segurança à vida condominial, com a agregação de valor aos clientes e à empresa. Além disso, o síndico atua em uma microssociedade, que possuem direitos e deveres. O descumprimento das atribuições do profissional, previstas legislação brasileira, poderá trazer sanções, prejuízos e responsabilidades, tanto na seara civil, quanto na criminal. O objetivo da pesquisa, realizada por meio de um estudo de caso em empresa de pequeno porte, que atua em 10 (dez) edifícios residenciais na cidade de Florianópolis, há 20 anos, foi o de apresentar a possibilidade de trazer melhorias dos processos de gestão por meio da aplicação do Pensamento Lean, Scrum e Kanban. Nesse sentido, foram demonstrados ao gestor e síndico profissional, os conceitos e frameworks a serem utilizados nas atividades diárias da empresa, e posteriormente aplicados, no intuito de otimizar a capacidade de trabalho, com foco no melhor aproveitamento de tempo, diminuição de desperdícios, prevenção de possíveis prejuízos e melhoria contínua. Os resultados obtidos foram os esperados, dos quais proporcionaram o conhecimento do uso das tecnologias já empregadas, mas sob uma nova ótica, ágil, trazendo mudanças do pensamento convencional, além da melhoria das ações, o que gerou valor, sem impacto significativo em custo ou aumento de prazo das atividades do profissional.
The theme of this monograph refers to the application of Lean Thinking and agile methodologies in a condominium management company carried out by a professional liquidator. For an administration of this nature to have good performance and transparency, it is essential to use concepts and tools that can enable improvements in day-to-day actions such as payment of expenses, accountability, monitoring of works, contracts, services and employees, meeting requests from residents and due returns, possibility of control and providing security to condominium life, adding value to customers and the company. In addition, the trustee acts in a micro-society, with rights and duties, and failure to comply with the professional's attributions, legally assigned in Brazilian legislation, can bring sanctions, damages and responsibilities, both in civil and criminal areas. The objective of the research, carried out through a case study in a small company, which operates in 10 (ten) residential buildings in the city of Florianópolis, for 20 years, was to present the possibility of bringing improvements to the management processes through the application of Scrum and Kanban. In this sense, the concepts and frameworks in the company's daily activities were demonstrated to the manager and professional trustee, owner of the company, and subsequently applied, in order to optimize the work capacity, focusing on the best use of time, reduction of waste, prevention of possible losses and continuous improvement. The results obtained were as expected, which provided knowledge on the use of technologies already employed, but from a new, agile perspective, bringing changes in conventional thinking, which generated value, without significant impact on cost or time.
The theme of this monograph refers to the application of Lean Thinking and agile methodologies in a condominium management company carried out by a professional liquidator. For an administration of this nature to have good performance and transparency, it is essential to use concepts and tools that can enable improvements in day-to-day actions such as payment of expenses, accountability, monitoring of works, contracts, services and employees, meeting requests from residents and due returns, possibility of control and providing security to condominium life, adding value to customers and the company. In addition, the trustee acts in a micro-society, with rights and duties, and failure to comply with the professional's attributions, legally assigned in Brazilian legislation, can bring sanctions, damages and responsibilities, both in civil and criminal areas. The objective of the research, carried out through a case study in a small company, which operates in 10 (ten) residential buildings in the city of Florianópolis, for 20 years, was to present the possibility of bringing improvements to the management processes through the application of Scrum and Kanban. In this sense, the concepts and frameworks in the company's daily activities were demonstrated to the manager and professional trustee, owner of the company, and subsequently applied, in order to optimize the work capacity, focusing on the best use of time, reduction of waste, prevention of possible losses and continuous improvement. The results obtained were as expected, which provided knowledge on the use of technologies already employed, but from a new, agile perspective, bringing changes in conventional thinking, which generated value, without significant impact on cost or time.
Palavras-chave
Síndico profissional, Gestão, Pensamento lean, Metodologia ágil, Scrum, Kanban