Especialização Governança de Tecnologia da Informação
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Navegando Especialização Governança de Tecnologia da Informação por Autor "Leão, Jerônimo Alencar"
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Artigo Científico Acesso aberto Gestão de serviços de TI num provedor de acesso(2017) Leão, Jerônimo AlencarThis article aims to analyze the repercussion of ITIL best practices in the company Infortread Telecom, headquartered in Manaus / Amazonas, in 2016. The methodology used to elaborate this work was established as follows: first, applied research aimed at contributing with the efficiency of the activities carried out in the company; second, in obtaining data, empirical research was used because of the ease of access to documents; third, as far as data collection instruments were concerned, bibliographical consultations were carried out, supporting the research activities and the application of interviews, involving senior management, service personnel and all IT staff (network and systems administrators); fourth, the data collected were analyzed in order to reach the general objective and fifth, a conclusion was obtained from the information obtained from Infortread Telecom.