Especialização Governança de Tecnologia da Informação
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Artigo Científico Acesso aberto Gestão de mudanças em TI na área de cobrança bancária(2020) Nunes, Rubio VincensiThis study seeks to ponder about the changes in IT, which has been occurring in the last decade in banks, specifically in the collection area, in a scenario where competitiveness and technological innovations force them to seek alternatives to guarantee their own survival. Through bibliographic research and case study, I aim to demonstrate in the current banking scenario, the impacts generated by new technologies on processes and people, and how we can apply Change Management in this transition. It is concluded that the banks' longevity will only be possible through the adoption of new technologies, making it necessary to centralize the definition of governance, architecture, tools and data reuse policies, left to others the investment in training and use of these tools. The focus of the change is on the employees and the customer's perspective, and this process should be largely sponsored by the decision committees of the areas.