Especialização em Gestão de Alimentos e Bebidas
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Monografia Acesso aberto Proposta de um plano de ação, visando controle dos custos do sistema de qualidade do SESI alimentação na unidade Royal Ciclo, Rio do Sul/SC: um estudo de caso, no segundo semestre de 2007(2007) Silva, Vanessa Cristina daThis research has as main focus the Management of the Quality. One perceives today that the organizations are each time more adopting this type of management to remain itself in the competitive market. Amongst these organizations, they are of the sector of services, that in turn, have its sufficiently heterogeneous activities and clienteles. The present work has as case study the SESI Feeding in the Royal Ciclo unit in Rio do Sul/SC, in as the semester of a 2007, that it is fit in that sector, objectifying diagnosis how much to its management of the quality. First, a bibliographical revision became sucinta regarding the Management of the Quality and its costs and Quality in Services, later to make a diagnosis how much to the development of this system of management in the related unit and as it comes developing its activities in the search for the quality. Leaving of this diagnosis, one presented some recommendations of possible actions to be applied complementing those already implanted, aiming at to the improvement of the quality in its costs and services.