Especialização em Gestão de Alimentos e Bebidas
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Navegando Especialização em Gestão de Alimentos e Bebidas por Assunto "Gestão da qualidade"
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Monografia Acesso aberto Implementação de ferramentas no Sistema Genial para a gestão da qualidade e segurança alimentar em unidades de alimentação e nutrição(2007) Hermes, Bianca Zucchi; Martins, Paula Alexandra da Cruz Teixeira Corrêa; Tramontini, Kátia MariaThere are countless challenges in the administrative process of a Catering Service. The management of quality processes guides the client – market – suppliers triad and can be facilitated through the use of Information Technology. The lack of on line data reduces the efficiency and speed of management, and can lead to conditions adverse to the client’s health, such as an increased risk of food poisoning. The objective of this work was to develop an adequate tool to facilitate the management of information in the area of quality with reference to the monitoring of suppliers and performance indicators in the units of the SESI/SC Catering Service. The system for the management of quality and food safety of the units of the SESI/SC Catering Service was analysed from a corporative and efficacious viewpoint as a decision making instrument within the spheres of the corporation. For the use of information technology tools, it was decided to optimise the Sistema Genial, since this is already present in the catering units, facilitating the management of routines by the manager. It is concluded that the introduction of quality management tools in the Sistema Genial, with the on line management of information, aided the SESI/SC Catering Service in making quick and safe management decisions.