Avaliação de desempenho da Secretaria Municipal da Indústria e Comércio de Tubarão / SC
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Arquivos
Data
2011
Tipo de documento
Dissertação
Título da Revista
ISSN da Revista
Título de Volume
Área do conhecimento
Ciências Sociais Aplicadas
Modalidade de acesso
Acesso aberto
Editora
Autores
Dal Molin, Luis Henrique Magalhães
Orientador
Dutra, Ademar
Coorientador
Resumo
Nas últimas décadas, vem crescendo nas sociedades democráticas de economias avançadas e emergentes a demanda pelo melhor uso possível dos recursos arrecadados pelas Administrações Públicas. Surgiu assim a postura do governo empreendedor, voltado para o cidadão como cliente, buscando padrões otimizados de eficiência e eficácia numa gestão pública por resultados, orientada por processos de avaliação contínua e de legitimação pela sociedade. Neste contexto, o processo de avaliação de desempenho tem, cada vez mais, merecido atenção dos administradores. O objetivo da presente pesquisa consiste em desenvolver um processo de avaliação de desempenho da Secretaria Municipal da Indústria e Comércio do Município de Tubarão/SC, fundamentado na Metodologia MCDA-C. Os objetivos específicos são: (i) identificar as percepções e as variáveis que os gestores da Secretaria Municipal da Indústria e Comércio consideram importantes para avaliar o desempenho desta pasta municipal; (ii) construir um modelo que permita, aos decisores, melhorar o entendimento do contexto decisório e alinhá-lo com os objetivos da Administração Municipal; (iii) testar o modelo proposto a fim de verificar a sua aplicabilidade e aderência à realidade Municipal. Para tanto, a pesquisa exploratório-explicativa consiste de um estudo de caso com abordagem quali-quantitativa dos dados e de dimensão transversal. A coleta de dados foi realizada através de fontes primárias e secundárias. Os resultados obtidos evidenciam um efetivo apoio ao processo decisório, e evidenciado pela explicitação de 54 critérios identificados pelo decisor. Este conjunto de mensurações permitiu mostrar o perfil de desempenho da Secretaria Municipal naquele momento, ao mesmo tempo em que permitiu ter um processo para construir ações para melhorar o desempenho atual. Com isto, foi possível passar a performance atual de 54,72 pontos para 97,12 pontos para a escala construída pela simulação.
In the last decades there has been a growing demand within democratic societies of advanced and emerging economies for the best possible use of funds raised by Public Administrations. Thus, the posture of the entrepreneurial government has come about, directed towards the citizen as a client, seeking optimized efficiency and effectiveness standards in a public management oriented by results, as well as by processes of continuous assessment and legitimation by society. In this context, the process of performance evaluation has increasingly merited the attention of the administrators. The objective of this investigation is develop a process for evaluating the performance of the Municipal Department of Industry and Trade of the City Tubarão / SC, based on methodology MCDA-C. The specific goals are: (i) identify the perceptions and the variables that managers of the Municipal Industry and Commerce consider important to evaluate the performance of municipal folder; (ii) build a model that would allow makers to improve the understanding of the decision context and align it with the objectives of the Municipal administration; (iii) testing the proposed model to verify its applicability and adherence to reality Municipal. For this, the exploratoryexplanatory research consists in a case study with a quali-quantitative approach of the data and a transversal dimension. The data collection was conducted through primary and secondary sources. The results obtained suggest an effective support decision making, and evidenced by the explanation 54 criteria identified by decision. This set of measurements allowed show the profile of performance of the Municipal Department at that time, at the same time that has enabled a process to build actions to improve the performance actual. With this, it was possible to move the performance current points 54,72 to 97,12 points for the scale built by the simulation.
In the last decades there has been a growing demand within democratic societies of advanced and emerging economies for the best possible use of funds raised by Public Administrations. Thus, the posture of the entrepreneurial government has come about, directed towards the citizen as a client, seeking optimized efficiency and effectiveness standards in a public management oriented by results, as well as by processes of continuous assessment and legitimation by society. In this context, the process of performance evaluation has increasingly merited the attention of the administrators. The objective of this investigation is develop a process for evaluating the performance of the Municipal Department of Industry and Trade of the City Tubarão / SC, based on methodology MCDA-C. The specific goals are: (i) identify the perceptions and the variables that managers of the Municipal Industry and Commerce consider important to evaluate the performance of municipal folder; (ii) build a model that would allow makers to improve the understanding of the decision context and align it with the objectives of the Municipal administration; (iii) testing the proposed model to verify its applicability and adherence to reality Municipal. For this, the exploratoryexplanatory research consists in a case study with a quali-quantitative approach of the data and a transversal dimension. The data collection was conducted through primary and secondary sources. The results obtained suggest an effective support decision making, and evidenced by the explanation 54 criteria identified by decision. This set of measurements allowed show the profile of performance of the Municipal Department at that time, at the same time that has enabled a process to build actions to improve the performance actual. With this, it was possible to move the performance current points 54,72 to 97,12 points for the scale built by the simulation.
Palavras-chave
Administração de pessoal, Pessoal - Avaliação, Administração pública