The main objective of this research was reached, we find that it is essential to record
information about the calls made by the Protection and Civil Defense , the methodology of the
three municipalities differs in form and content, but there is a record, and preventive actions
are taken from these records, there is a need for improvements in the three cities surveyed in
order to improve information management, adequacy of care system in Santo André, a
computerized system development for São Bernardo do Campo and Diadema.