MBA Executivo em Liderança e Gestão Organizacional
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Navegando MBA Executivo em Liderança e Gestão Organizacional por Autor "Cantarani, Marcos"
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Artigo Científico Acesso aberto A liderança de pessoas exercida pelo piloto de linha aérea além da cabine de comando(2017) Cantarani, MarcosSummary: Given the current scenario of commercial aviation, this research project sought to define and answer the following question: The airline pilot, exerts leadership on people besides just in the cockpit, and what is the style of that leadership? Considering the purpose of this study: To understand the leadership on people which the airline pilot, exercises beyond the cockpit, it was hence decided to conduct a field study with a qualitative approach. As an instrument of data collection, a questionnaire was used with multiple choice questions. The research was carried out at the International Airport of São Paulo / Guarulhos International Airport - Governador André Franco Montoro. This questionnaire was given to 04 copilots, 04 flight attendants, 04 aircraft mechanics and 04 customer service agents, in a simple and random selection, most certainly because these are the individuals who are in direct contact with the captain and form the captain´s team. It was thus concluded that the Airline Transport Pilot is the leader responsible for his team and that the main characteristics regarding the personality of this leader are: clear communication, positive and pleasant energy, have defined attitudes, are optimistic, enthusiastic, have self-confidence, are democratic in thinking, have legitimate power and reliability, which sets the style of this leadership on his team as very democratic.