Especialização em Gerência de Projetos em Tecnologia da Informação
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Navegando Especialização em Gerência de Projetos em Tecnologia da Informação por Assunto "Análise de dados"
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Artigo Científico Acesso embargado Governança de TI na Teledig(2018) Boteon, AncelmoThis article intends to analyze the usage of the information generated by mobile telecommunication users in a multinational telecommunications company called TELEDIG (fictitious name), the way the business team analyzes them, as well as identify how they arise the proposals of improvements of the processes involving Business and IT. This work was elaborated by researching renowned authors in the area of IT Governance, describing the TELEDIG Analysis Environment, detailing the Archetype (the political model used to define the decision-making power on IT) used in the company through interview and the author's observations about its business area, and the author's participation in the war room about changes in the renewal process of product signatures renew. The article presents the archetype used in TELEDIG, some suggestions on how to improve the provision of information for the business area, as well as some important modifications identified in some processes, seeking a better result in the knowledge of its client. The implementation of the proposed actions can help in aligning IT with the Business area, seeking to facilitate the analysis of customer data by the business area, as well as help increase revenues and protect clients from possible financial abuse, avoiding legal penalties.