Programa de Pós-Graduação em Administração
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Navegando Programa de Pós-Graduação em Administração por Autor "Bertotti, Mário José"
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Dissertação Acesso embargado Avaliação da gestão do conhecimento em uma instituição federal de ensino: a perspectiva de docentes, técnico-administrativos e gestores(2019) Bertotti, Mário JoséKnowledge management is a challenge for all organizations, especially for educational institutions. The objective of this research was to evaluate knowledge management from the perspective of the employees of a federal institute of education. The methodology of the research was characterized by the qualitative and quantitative approaches, with use of the strategies of case study and survey. As data analysis techniques, descriptive statistics, Cronbach's alpha and the Mann-Whitney U test were used. The results showed the need for improvement actions in aspects related to the organizational culture and people, policies and strategies of knowledge management, structure and organizational leadership and information technology. The perception of the managers is more favorable, followed by the teachers and, finally, the technical-administrative ones that denoted a more negative evaluation of the knowledge management considering the analyzed aspects. We found a statistically significant difference in the perception of managers and technical-administrative and of teachers and technical-administrative. The difference in perception between the groups of managers and teachers was not statistically significant. The study contributed with a structure to evaluate the knowledge management in the educational institution and to identify aspects that need improvement. Their results indicate the need of attention of the managers to the perception of different groups of actors when the enterprise of knowledge management initiatives.